Need some help?

I have a Samsung Galaxy Note7 – what should I do?

Samsung has confirmed to us that, due to safety concerns, they will be discontinuing the Galaxy Note7 with immediate effect.
If you have a Galaxy Note7 we strongly advise that you power it down and stop using it immediately. We’ll be offering a range of alternative options to all Galaxy Note7 customers, whether you have an original or replacement model.

If you received your Galaxy Note7 from Vodafone UK, you can call 03333 040 191 (standard call charges apply) to speak to an adviser or visit your nearest Vodafone store to arrange your exchange.

And if you don’t get a chance to call, we’ll be contacting all Note7 customers directly - including those with a Note7 on pre-order – to discuss their options.

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