These FAQs are for customers who are eligible for the Samsung Galaxy Buds2 with their purchase of the Samsung Galaxy A54.
Why haven’t I received my code?
You should’ve received your redemption code by email or text.
If you still haven’t received it, check that:
- You’re eligible for the offer and comply with the terms and conditions
- At least 21 days have passed since your purchase – you should’ve received an email or text in this time
- The email or text isn’t in your junk folder
- You’re the account holder
If you still haven’t received your code after 21 days, give us a call or start a chat.
I’ve lost or deleted my code – what do I do?
You need to check the emails or texts that you’ve received from Vodafone to get your code.
If you deleted this message or can’t find it, give us a call or start a chat, and we’ll give you your code.
Why isn’t my code working?
There are a few reasons why your code might not be working. Check that:
- You have entered the code correctly
- You have not used the code for any other orders – this is a one-time use code
- You have not used a code meant for use with another offer
- The code has not expired – it must be used by 24 June 2023
- You have the right product in your basket
If your code still isn’t working, call us or start a chat.
When will I receive my Samsung Galaxy Buds2?
If you order before 10pm, your Galaxy Buds2 will be dispatched the same day and should arrive the next working day. If you order on a weekend or bank holiday, your Galaxy Buds2 will be dispatched the next working day.
There is an issue with my Samsung Galaxy Buds2 – what do I do?
If your Galaxy Buds2 don’t arrive, or are damaged or faulty, please reach out directly to GetGoFone at getgofone@ingrammicro.com with your order information and unique code. Someone will get back to you within two working days.
If I return my device, can I still claim the Samsung Galaxy Buds2?
If you cancel or return your device within the 14 day returns period, you won’t be able to claim your Galaxy Buds2.
