Why is my temporary number still showing in the My Vodafone app?

If you’re still seeing the wrong number in the app home screen: 

  1. Turn off WiFi on your phone so your app is connected to our network 
  2. Close the app 
  3. Wait a few seconds, then open the app 
  4. The app should now show your number on the home screen 
  5. If it doesn’t, try restarting your phone  

Still having issues? Start a chat with us. 

Joining Vodafone

What happens on the day my number moves to Vodafone?
What are PAC, STAC and INFO codes?
How do I join Vodafone with a PAC or STAC?
How long will it take to move my number?
How do I join Vodafone?
My PAC or STAC code isn't working
What should I do if my number hasn't moved over?
Why have I been declined for a credit agreement?
I’m a vulnerable customer – what services are available for me?
What happens if something goes wrong when switching to Vodafone?
Why is my temporary number still showing in the My Vodafone app?