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My SIM swap hasn't worked – what should I do?

SIM swaps can take up to 24 hours, but if you submitted your form more than 24 hours ago and still have no service, check the following options.

Received a notification that it’s complete but still have no service

  1. Remove your SIM
  2. Re-insert it
  3. Restart your device

If this doesn’t work, please get in touch using the options at the end of this FAQ.

Please note: if you’re trying to insert your Vodafone SIM into a device previously used on another provider’s network, the device may be locked to that network. You’ll need to get in touch with your old provider to unlock the device.

Received an email saying there’s a problem

Make sure you’re using the right type of SIM.

A SIM swap is only possible using a replacement blank SIM, which is ordered specifically for a SIM swap. Find out how to get the right SIM

If you’re using the correct SIM, check your details and re-submit the form. If you’re still having problems, contact us using the options at the end of this section.