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My SIM swap hasn't worked – what should I do?

I received a notification it was complete but still have no service

Remove your SIM, re-insert it, and re-start your device. This should hopefully resolve the problem.

It’s also worth referring to our network status checker for any known issues with coverage in your area.

If you’re still having problems, contact us on 191 (free from any Vodafone mobile), 03333 040 191 from other UK landlines or mobiles (standard call charges apply), or by using Live Chat

I submitted my SIM swap form over 24 hours ago but still haven’t heard anything

We may occasionally need to run additional security checks which could make the process take up to 72 hours to complete. If this is the case, we should get in touch to let you know.

If it’s been over 72 hours and you’ve still heard nothing, contact us on 191 (free from any Vodafone mobile), 03333 040 191 from other UK landlines or mobiles (standard call charges apply), or by using Live Chat

I submitted my SIM swap and received an email saying there’s a problem

Make sure that the SIM you’re trying to swap to is a valid one by speaking to one of our advisers in store, by using Live Chat or by calling 191 (free from any Vodafone mobile) or 03333 040 191 from other UK landlines or mobiles (standard call charges apply).

Please note – SIM swap is only possible onto a replacement blank SIM ordered from Vodafone specifically for a SIM swap. You can’t swap onto a pre-activated Pay as you go SIM bought either from us, or a third party such as Tesco or Argos.

If you do have the right sort of SIM, check your details and re-submit the form.

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