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How do I get a replacement SIM?

If you need a new SIM because your old one has been lost, stolen or damaged, you can pick one up in store, or order one by speaking to an adviser on Live Chat

If you’ve upgraded to a new phone, we’ll send you a new SIM in case you need a different size to your old one. However, you may already have one of our Multi-SIMs – if so, you may be able to “pop out” the smaller size or use a SIM adapter to make it fit a bigger slot.

Once you have your new SIM, you’ll need to complete our SIM swap form to activate it.

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