Need some help?

How do i get in touch with my Prime Contact?

If you’re a medium-sized business, you can get in touch with the Prime Contact team on Monday – Friday, 8am – 9pm. If you’re a small business, they’re also available 8am – 9pm on weekends.

Here’s how you can reach the Prime Contact team:

• Go to our Prime Contact Portal and start a Live Chat

• Call 191 free from your Vodafone mobile. An automated voice will give you some options – choose option 1, then option 3.

If your question isn’t urgent, you can choose to wait for one of the Prime Contact team to call you back.

If you’re new to the Prime Contact service: A member of the Prime Contact team will call you within 5 working days of you taking up the service. They’ll complete an account health check and capture some details to make sure they can deliver you great service.

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator

Community

Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

24/7 support in the
My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.