What is a SIM swap and how long does it take?

A SIM swap lets you move your number to a replacement SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device.

A SIM swap can take up to 24 hours to complete in busy periods, however it's usually much quicker. If it's been over 24 hours and you've not received a confirmation, chat to us online.

Find out how to request a SIM swap

You don't need to do a SIM swap if you want to keep your number when you join us from another network, or switch from Vodafone Pay as you go to Vodafone Pay monthly. Find out how to transfer your number