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  • How do I change my PIN?

    Phone unlock PIN

    If you've forgotten your phone unlock PIN, you can reset it.

    How to do this depends which phone you have. Our device guides have instructions on each phone for how to change your unlock PIN


    Our device guides have instructions for each phone on how to change your SIM PIN

    If your Phone Unlocking Key (PUK) has been blocked, it means you've put the incorrect code in too many times. Unfortunately, this means that your SIM is blocked

    My Vodafone account PIN

    You can set up your account PIN in the My Vodafone app:

    • Go to Settings
    • Then App settings
    • Choose Login options
    • Choose Reset your PIN

    You can also change it in My Vodafone:

    • Go to Account settings
    • Choose Login details
    • Choose a new account PIN

    Find out how to manage your voicemail security pin

    If you're a business customer with Smart Divert, find out how to change your Smart Divert PIN

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