If we can’t accept your phone, we’ll send it back to you and cancel the payment.
We can’t trade in phones that are:
- Blocked – because it’s been reported as lost or stolen
- Damaged beyond repair
- Security locked – we’ll try to contact you if your phone is locked with Find My iPhone or similar Android security. If we can’t get in touch, we’ll return your phone to you.
Find the full list of trade-in phone requirements in the trade-in terms and conditions
