Need some help?

I’m a vulnerable customer – what services are available for me?

We understand that everyone’s different – so if you’ve got different needs, we’ll do our best to make things easier for you. 

Text to speech, speech to text

Use text relay to make and take calls through a third-party operator. They’ll translate text to speech, or speech to text.

Braille, large print, audio

If you have restricted vision or hearing, we can provide information in a format that works for you. 

Find a telephone number

If you have restricted vision, our free directory enquiry service might be helpful for you. Use it to make 10 free enquiries a day.

Priority phone repairs

If you depend on your home phone because it’s harder for you to leave your house, we can prioritise any repairs you need making to it.

Nominate someone to help with bills 

If you need extra support with your home phone bills, you can nominate someone else – a friend, family member or carer – to look after them for you. 

If you want to set up any of these services, you can talk to a live chat adviser, give us a call or visit us in your nearest store – whichever works best for you.

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

Go to store locator


Got a question? Who better to ask than someone who’s already found the answer?

Ask our Community

Give us a call

Get help from an adviser over the phone

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My Vodafone app

As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.