Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • I’m a vulnerable customer – what services are available for me?

    We understand that everyone’s different – so if you’ve got different needs, we’ll do our best to make things easier for you. 

    Text to speech, speech to text

    Use text relay to make and take calls through a third-party operator. They’ll translate text to speech, or speech to text.

    Braille, large print, audio

    If you have restricted vision or hearing, we can provide information in a format that works for you. 

    Find a telephone number

    If you have restricted vision, our free directory enquiry service might be helpful for you. Use it to make 10 free enquiries a day.

    Priority phone repairs

    If you depend on your home phone because it’s harder for you to leave your house, we can prioritise any repairs you need making to it.

    Nominate someone to help with bills 

    If you need extra support with your home phone bills, you can nominate someone else – a friend, family member or carer – to look after them for you. 

    If you want to set up any of these services, you can talk to a live chat adviser, or give us a call – whichever works best for you.

    You can also visit us in store - please use our store locator to check if your local store is open..

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.