I’m a vulnerable customer – what services are available for me?

  • Text to speech, speech to text  – use text relay for calls through a third-party operator 
  • Braille, large print, audio, cream-coloured backgrounds  – we can provide information in a format that works for you  
  • Find a telephone number  – use our free directory enquiry service if you have restricted vision. Register for directory enquiries 
  • 999 BSL – Emergency Video Relay Service –  if you're a British Sign Language user, you can contact the emergency services through an online interpreter 

Call our dedicated accessibility team on 0333 304 3222 (free from your Vodafone mobile, otherwise standard charges apply).

Available Mon – Sun; 8am – 8pm 

Our dedicated Accessibility team are here to help customers with accessibility needs. If you don’t have accessibility needs, please call 191

Find out more about our accessible products and services