When you leave or join a new mobile provider, you need a STAC or PAC code.
PAC - Porting Authorisation Code
A PAC is a code that lets you keep your mobile number when you move from one network to another. It should have three letters, followed by six numbers – ABC123456.
STAC - Service Termination Authorisation Code
A STAC is a code that lets you get a new number when you move from one network to another. It should have six numbers, followed by three letters – 123456ABC.
You’ll need to request a PAC or STAC from your old provider to give to your new provider. If you don’t use your PAC or STAC code in 30 days, it’ll automatically expire.
An INFO code tells you if you’ll have to pay any fees to end your monthly plan. You can also use it to see how much credit you have left on your account.
You can also use an INFO code to find out how much credit you’ll lose if you end your Pay as you go plan.
- If you have only one mobile number on your account, you can text INFO to 85075 to get an INFO code.
- If you have more than one mobile number on your account, you can check this information in My Vodafone – your upgrade options will be displayed on the home screen