We’re updating the Home Broadband app

Our broadband app is going through some big changes – we’re working hard to improve your experience using the app and make it more secure. The latest version will be released in app stores, staggered over a week between 20th & 27th November 2023.

Ultra Hub and VOX 3 users 

Ultra Hub and VOX 3 routers

Before we release the new app in November, you need to make sure you have your My Vodafone login details ready so you’re able to access the new app. 

Log in to My Vodafone 

Register for My Vodafone  

Reset your My Vodafone login details 

The new app supports devices from Android 6.0 and iOS 13. 

VOX 2.5 users 

VOX 2.5 router

Unfortunately, the new app doesn’t work for VOX 2.5 routers. To keep using the current version of the app, make sure you don’t update your app via the app store and check auto updates are turned off in your device settings. 

How do I stop my app from updating? 
Android users: 

  1. Open the Google Play Store app  
  2. Go to Menu 
  3. Choose Settings 
  4. Choose Auto-update Apps 
  5. Choose Don't auto-update apps then Done 

iOS users: 

  1. Go to Settings 
  2. Go to App Store 
  3. Turn off App Updates 

Need more help? 

If you have any questions or need more help, please chat to us online. 

End of article