Over 75% of issues can be solved by carrying out some simple steps – the fix might be easier than you think.
Restart your device
If your screen isn't responding or apps aren't opening correctly, try turning your device off and on again.
Update your operating system
Check you have the latest available version.
Make sure your device is fully charged before you start the update and back it up so you don't lose any data.
Visit our device guides
Troubleshoot problems specific to your device in our device guides
Check our network
If you can't get any signal, we might be experiencing network problems. You can check this using the network status checker
Check your bars
There might be an active bar on your account stopping you from using your device in some way.
Factory reset your device
This will remove all pictures, music and data from your phone so back up your device first to avoid losing any data.
Find out how to do a factory reset
There's a physical problem with my device
If these steps don't work, or there's a physical problem with your device that we can't solve online, such as a cracked screen, start a chat with our Technical Team who will help get this sorted.