Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • My device isn't working

    Over 75% of issues can be solved by carrying out some simple steps – the fix might be easier than you think.

    Restart your device

    If your screen isn't responding or apps aren't opening correctly, try turning your device off and on again.

    Update your operating system

    Check you have the latest available version.

    Make sure your device is fully charged before you start the update and back it up so you don't lose any data.

    Visit our device guides

     Troubleshoot problems specific to your device in our device guides

    Check our network

    If you can't get any signal, we might be experiencing network problems. You can check this using the network status checker

    Check your bars

    There might be an active bar on your account stopping you from using your device in some way.

    Check what bars you have switched on by logging into My Vodafone or the My Vodafone app

    Factory reset your device

    This will remove all pictures, music and data from your phone so back up your device first to avoid losing any data.

    Find out how to do a factory reset

    There's a physical problem with my device

    If these steps don't work, or there's a physical problem with your device that we can't solve online, such as a cracked screen, start a chat with our Technical Team who will help get this sorted.

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.