Need some help?

My device isn't working

Over 75% of issues can be solved by carrying out some simple steps – the fix might be easier than you think.

Restart your device

If your screen isn't responding or apps aren't opening correctly, try turning your device off and on again.

Update your operating system

Check you have the latest available version.

Make sure your device is fully charged before you start the update and back it up so you don't lose any data.

Visit our device guides

 Troubleshoot problems specific to your device in our device guides

Check our network

If you can't get any signal, we might be experiencing network problems. You can check this using the network status checker

Check your bars

There might be an active bar on your account stopping you from using your device in some way.

Check what bars you have switched on by logging into My Vodafone or the My Vodafone app

Factory reset your device

This will remove all pictures, music and data from your phone so back up your device first to avoid losing any data.

Find out how to do a factory reset

There's a physical problem with my device

If these steps don't work, or there's a physical problem with your device that we can't solve online, such as a cracked screen, start a chat with our Technical Team who will help get this sorted.

Instant answers from TOBi

Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

Find a store

Tell us where you are, and we’ll tell you where we are 

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