Why didn’t I get a charging plug with my new device?

Apple and Samsung have stopped providing plugs with their latest phones to help reduce waste.

Find out more about Apple’s environmental goals and Samsung’s action against e-waste

Device help

How do I set up my phone for internet access and picture messaging (MMS)
How do I set up a mobile hotspot on my device?
I’m having problems with my device – what should I do?
How do I turn WiFi on or off?
I'm having problems setting up a mobile hotspot
How do I redeem my 24-month Apple TV+ subscription?
How do I transfer content from one phone to another?
What is Appbox and how do I use it?
How do I set up my Apple TV?
Where are the guides and FAQs for my phone?
I need help redeeming my Samsung purchase offer
I need help with my Vodafone Smart Tech. Where can I find support?
There's a problem with my battery
Why didn’t I get a charging plug with my new device?
There’s a fault with my Apple TV