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How do I transfer photos, contacts, music and videos from my old phone to my new phone?

Upgrading or getting a new phone? Find out the best way to transfer your contacts, photos, music and videos from your old phone to your new one.

Just pop into the nearest store and ask our dedicated experts in the Tech Team. They can walk you through the entire setup process, including transferring the things you love to your new device. Book an appointment in advance using our store locator

Or you can also do the transfer yourself using the methods below:

  • Android to Android
    • If you have a Microsoft Account you can use OneDrive
    • If you have a Google Account you can use Google Drive
  • Android to iOS
    • You can download the Move to iOS app from the Play Store
  • iOS to iOS
    • If you’re staying with Apple you can use iCloud to transfer content
  • iOS to Android
    • If you have a Microsoft Account you can use OneDrive
    • If you have  a Google Account you can use Google Drive
  • Windows to (Android, iOS or Windows)
    • If you have a Microsoft Account you can use OneDrive
    • If you have a Google Account you can use Google Drive

If you’re still not sure which of these you’ll need, just choose your old and new phone from the lists below and we’ll let you know the best way to transfer your content.

 

If you need any other help with your new phone, go to our Getting started page

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