Need some help?

How does a user activate Lookout?

Once the user invitation has been sent from the Lookout admin console, the user will receive an email to activate Lookout for Work on their iOS or Android mobile device. 
 
Using their mobile device, the user should copy the activation code included, and click the Install Lookout for Work link in the invitation. Once they get to the app store they should download Lookout for Work and paste the activation code from their email when prompted. They will now have successfully activated Lookout for Work.
 
Enrolled devices will appear under the Devices tab in the Lookout console. Pending devices (invite sent, application not yet activated) can also be viewed under Enrolment > Manage Enrolment.
 
Troubleshooting:

If the user is not receiving emails, ask them to add no-reply@lookout.com mailto:no-reply@lookout.com to their address book.

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