Having issues with your username or password?
If you’ve forgotten your details you can recover them by following the instructions on the login page of My Vodafone
Please note: your password is case sensitive.
If you’re still having trouble you can reset your details with an adviser.
Having issues with the extra security check?
We’ll ask you to complete an extra security check by sending a security code to your device. Each code is valid for 20 minutes after entering your username and password.
We’ll send a security code to either your Vodafone mobile or to a home phone or non-Vodafone number, if you have issues with this code, you can get help here.
After three unsuccessful login attempts your account will be locked. If this happens, you’ll need to get in touch with an adviser to unlock your account