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  • What's an Early Termination Fee (ETF) and how much will it cost?

    When you sign up to a plan with us, you’re agreeing to a minimum contract period – for example, you might choose a 12-month Unlimited plan. If you want to cancel your plan before your minimum contract ends, you’ll be charged a fee to cover the remaining time you have left. 

    This is called an Early Termination Fee, or an ETF.

    We’ll add this to your final bill along with any outstanding charges on your account – for example, any final subscription payments you may have. If you have any credits or refunds on your account, we'll take these off your final bill too.

    You’ll get your final bill within 22 days of leaving us.

    Show me how my ETF is calculated.

    How much will my ETF be?

    In order to calculate your ETF, we need to know how many numbers are on your account.

    My account has...

    One number 

    More than one number 

    To find out your ETF, you can either: 

    1.    Text INFO free to 85075
    2.    Or log in and navigate to Mobile switching

    Tip: Wait until we’ve taken payment for your final bill before you cancel your direct debit with us. 
     

    To find out your ETF, log in and navigate to Mobile switching

    Tip: Wait until we’ve taken payment for your final bill before you cancel your direct debit with us. 

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