If you choose to leave Vodafone before your contract has ended, there might be an outstanding balance owed.
This outstanding balance is called an Early Termination Fee – or ETF.
If you do have to pay an ETF, it’ll be applied to your final bill – which you’ll get as soon as you use your PAC or STAC to leave Vodafone
How we calculate your ETF
- We add together all outstanding monthly charges for the remainder of your minimum term (agreed as part of your contract), taking into account any recurring monthly discounts to which you are entitled, calculated at a daily rate
- We then take off VAT at the current rate
- We then take off 2% for early receipt of payment to get the final charge you owe us (this doesn't apply to business customers)
- If you have any credits on your account, we'll take these off the total amount you owe
Example
Your monthly charge is £45 a month, and you have six-and-a-half months left until the end of your minimum term. You also have a recurring monthly discount of £10. We multiply £35 (£45 - £10 discount) by six-and-a-half, totalling £227.50, and take VAT off that figure, leaving it at £189.58. Finally, we take 2% off that figure, making your final Early Termination Fee £185.79.
Your ETF will be applied from the moment you use your PAC or STAC code to switch network. Please don't cancel your Direct Debit with us until we take payment for your final bill.
What’s my ETF?
So we can tell you how to find out your ETF, we need to know how many numbers are on your account.
My account has...
One number
More than one number
To find out your ETF, you can either:
1. Text INFO free to 85075
2. Or log in
Tip: Wait until we’ve taken payment for your final bill before you cancel your direct debit with us.
To find out your ETF, log in
Tip: Wait until we’ve taken payment for your final bill before you cancel your direct debit with us.
