Need some help?

  • Account & billing
  • Mobile plans, Pay as you go & SIM
  • Broadband & home phone
  • Device help, warranty & repair
  • I need help understanding my bill

    To help you understand your bill, choose one of the following:

    My bill amount isn’t what I expected 

    I’m unsure about a one-off charge 

    The cost of my Monthly plan’s gone up 

    There are a few reasons your bill might be more – or less – than you expected. 

    Perhaps you called a number that wasn’t included in your plan, sent a picture message, or used more data than your plan allows?

    If you've changed any part of your plan this month, your bill is likely to be slightly different to what you expected. Find out what your bill will include if you've upgraded, added a new plan or if you're new to Vodafone

    Here’s how to get a full breakdown of your bill

    For more information, see our handy article on understanding your bill

    One-off charges are listed under ‘Additional charges’ in your bill breakdown

    An additional charge can be anything from a competition entry or charitable donation text, to a Charge to Bill service like Spotify that isn’t part of your Entertainment Pack. 

    If there’s a charge listed that doesn’t look right, a live chat adviser can take a closer look for you.

    For more information, see our handy article on understanding your bill

    Changes to your Monthly plan occur for a few reasons:

    Line rental can go up when:

    • You’ve reached the end of a promotional period
    • You’re nearing your plan end date
    • We’ve made a price adjustment – we’ll let you know about this in advance

    If the price of your Monthly plan’s increased, it might be a good time to upgrade. You can check if you’re eligible for an upgrade in the My Vodafone app.

    From the home screen: 

    1. Tap the Data tile
    2. This will take you to the Usage tab
    3. From there, choose the Upgrade tab
    4. This will tell you whether you can get an upgrade and if not, when you can

    If you can’t use the My Vodafone app right now, check if you can upgrade by logging in to your My Vodafone account

    For more information, see our handy article on understanding your bill

    Please note: If you’re on one of our Vodafone EVO plans – your Airtime Plan and Device Plan will be paid by separate Direct Debits.

    Instant answers from TOBi

    Can’t find what you’re looking for? Ask me – TOBi. I’m Vodafone’s digital assistant, and I help hundreds of thousands of customers a month with their queries.

    Find a store

    Tell us where you are, and we’ll tell you where we are 

    Go to store locator


    Got a question? Who better to ask than someone who’s already found the answer?

    Ask our Community

    Give us a call

    Get help from an adviser over the phone

    24/7 support in the
    My Vodafone app

    As well as getting instant help from TOBi, you can keep an eye on your usage, pay bills, get rewards and more.