Need some help?

I need help understanding my bill

To help you understand your bill, choose one of the following:

My bill amount isn’t what I expected 

There are a few reasons your bill might be more – or less – than you expected. 

Perhaps you called a number that wasn’t included in your plan, sent a picture message, or used more data than your plan allows?

If you've changed any part of your plan this month, your bill is likely to be slightly different to what you expected. Find out what your bill will include if you've upgraded, added a new plan or if you're new to Vodafone

Here’s how to get a full breakdown of your bill

I’m unsure about a one-off charge 

One-off charges are listed under ‘Additional charges’ in your bill breakdown

An additional charge can be anything from a competition entry or charitable donation text, to a Charge to Bill service like Spotify that isn’t part of your Entertainment Pack. 

If there’s a charge listed that doesn’t look right, a live chat adviser can take a closer look for you.  

My line rental’s gone up 

Line rental can go up for a few reasons: 

  • You’ve reached the end of a promotional period
  • You’re nearing your plan end date  
  • We’ve made an RPI (Retail Price Index) adjustment – we’ll have texted you to inform you about this type of price change

Because your line rental’s gone up, it might be a good time to upgrade. You can check if you’re eligible for an upgrade in the My Vodafone app. 

From the homescreen: 

  1. Tap the ‘Data’ tile
  2. This will take you to the ‘Usage’ tab
  3. From there, choose the ‘Upgrade’ tab 
  4. This will tell you whether you can get an upgrade and, if not, when you can

If you can’t use the app right now, check if you can upgrade by logging in to your My Vodafone account

Instant answers from TOBi

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