Your phone might be auto-connecting to the wrong network
If you buy your plan from us, your phone needs to be connected to our network. Otherwise, it won’t work.
Sometimes, phones auto-connect to the wrong provider’s network. This can happen when you’ve just got a new SIM from us.
Try opening your phone’s network settings and manually selecting Vodafone from the list of available providers. A couple of seconds later, your signal should work normally.
If you’re not sure how to do this, we can walk you through it. Start by choosing your device
You can also try cleaning your SIM card:
- Switch your phone off
- Take your SIM out of your phone – you might need help with this
- Gently wipe the gold part of the SIM with a dry, non-abrasive cloth
- Put the SIM back in your phone and switch it on
