Why can’t I connect to the internet?

To get back online, choose the device or service that you need help with.

My mobile device 

If you’re having issues with your mobile device, you can get help on our mobile signal and data page

My home broadband 

If you’re having issues with your home broadband, you can test your service on our broadband support page 

My dongle 

If you’re having issues connecting your dongle, make sure the SIM is inserted correctly, or check out our set up guide  

Need more help? Start a chat with us. 

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