Please choose which you're trying to connect.
Mobile device
If you can't get a data connection on your mobile, there are a few things you can try.
Check signal coverage
Check for any network coverage issues in your area by using the Network Status Checker which can also be found in the My Vodafone app. If you don't have coverage, try Vodafone Sure Signal
Switch on mobile data
If there aren't any issues in your area and your coverage is good, go to Settings and check that Mobile Data is switched on. For more help, see our mobile data device guide
Check your data allowance
If you're still having issues, check that you have enough data allowance. Go to Account Summary and See Plan Usage in the My Vodafone app or your My Vodafone account
Reset your phone
Try to set your network manually and reset your phone. For more help, find out how to select a network and how to reset your phone
Check your Access Point Name (APN)
If you're still unable to get a data connection, check that your Access Point Name (APN) settings are correct.
Text WEB to 40127 free from your Vodafone mobile, then save the settings. If you need help, see our APN device guide
Turn off any bars
If you're still having issues, check if there are any active bars on your number in the My Vodafone app or by logging into My Vodafone.
Find out more about how to remove a bar
Check your plan speed
If you're on an Unlimited or Unlimited Lite plan, remember you have a maximum download speed:
- Unlimited Lite - 2 Mbps
- Unlimited - 10 Mbps.
If you've tried all of these steps and still can't get a connection, please chat to us online.
Broadband
If you're struggling to connect to the internet, you can diagnose the cause of your issue and learn how to fix it with our broadband support tool
Dongle or Mobile WiFi device
The most common cause of a faulty Mobile WiFi device or data dongle is when your Access Point Name (APN) doesn't match with your SIM settings.
Your APN settings depend on whether you're a Pay monthly or Pay as you go customer:
Pay monthly
- APN - wap.vodafone.co.uk
- Username and password - wap
Pay as you go
- APN - pp.vodafone.co.uk
- Username and password - wap
Find out how to change the APN on your device in our device guides
If you've checked your APN settings and everything is correct, make sure you're in an area with good coverage.
If you're in an area with good 3G or 4G coverage but still can't get online, please chat to us online.
