Please choose which connection is slow:
Mobile data – including dongles and mobile WiFi
The speed and strength of your mobile data signal can change depending where you are. For example, if you’re in a busy public space, you’ll probably have a slower connection than when you’re at home.
If your data connection is often slow, you can:
- Check the coverage in the area and get up-to-date information on anything that might be affecting your service
- See our device guides to find out how to choose the right network and also how to restart your phone
Remember, some of our plans have a maximum download speed:
- Unlimited Lite – 2Mbps
- Unlimited – 10Mbps
If you’re still having trouble with slow data, chat to us online.
Broadband
If your internet seems slower than usual, check out our slow broadband support guide