How do I make a claim on my insurance?

If your device is insured with Vodafone Insurance and you need to make a claim, you can call:  

  • From the UK: 0333 304 3346 (standard call charges apply) 
  • From abroad: +44 7836 191 191 (free from any Vodafone phone, but standard international call charges apply from other mobiles or landlines) 

If your device has been lost or stolen, you need to let us know as soon as possible.  

Report your device as lost or stolen  

If your claim is accepted and we’re able to send you a replacement phone, tablet or smartwatch, you’ll need to back up your current device to keep photos, music and contacts safe. 

If you're a business customer, find out more about business insurance

When will my replacement be delivered?

Once your claim has been accepted, we aim to deliver your device the next working day through DPD. This does not include UK bank holidays.

If you live in one of these postcodes, delivery may take longer due to your location:

AB31 - AB35 AB41 - AB54
AB36 - AB38 AB55 - AB56
FK17 - FK21 HS1 - HS9
IV1 - IV63 KA27
KA28 KW0 - KW14
KW15 - KW17 PA20 - PA78
PH15 - PH18 PH19 - PH29
PH32 - PH33 PH45 - PH48
PH30 - PH31 PH34 - PH44
PH49 - PH50 ZE1 - ZE3

What is my insurance excess?