How do I make a claim on my insurance?

If you've insured your device with Vodafone Insurance and need to make a claim, you can call us:

  • From the UK: 0333 304 3346 (standard call charges apply)
  • From abroad: +44 7836 191 191 (free from any Vodafone phone, but standard international call charges apply from other mobiles or landlines)

If your device has been lost or stolen, you need to let us know as soon as possible. I need to report my device lost or stolen

If you have your own insurance, get in touch with your insurer as soon as you can.

For more information, visit our Vodafone Insurance page

If your claim is accepted and we're able to send you a replacement device, you'll need to back up your current phone to keep photos, music and contacts safe.

Business insurance

If you're a business customer, find out more about business insurance