If your device is insured with Vodafone Insurance and you need to make a claim, you can call:
- From the UK: 0333 304 3346 (standard call charges apply)
- From abroad: +44 7836 191 191 (free from any Vodafone phone, but standard international call charges apply from other mobiles or landlines)
If your device has been lost or stolen, you need to let us know as soon as possible.
If your claim is accepted and we’re able to send you a replacement phone, tablet or smartwatch, you’ll need to back up your current device to keep photos, music and contacts safe.
If you're a business customer, find out more about business insurance
When will my replacement be delivered?
Once your claim has been accepted, we aim to deliver your device the next working day through DPD. This does not include UK bank holidays.
If you live in one of these postcodes, delivery may take longer due to your location:
|AB31 - AB35||AB41 - AB54|
|AB36 - AB38||AB55 - AB56|
|FK17 - FK21||HS1 - HS9|
|IV1 - IV63||KA27|
|KA28||KW0 - KW14|
|KW15 - KW17||PA20 - PA78|
|PH15 - PH18||PH19 - PH29|
|PH32 - PH33||PH45 - PH48|
|PH30 - PH31||PH34 - PH44|
|PH49 - PH50||ZE1 - ZE3|